Just under three weeks to go and the countdown is officially on, with final tickets moving fast.

The Pro.Connect Business Forum 2026 is shaping up to become one of the most unmissable business events of the year,  bringing together world-class speakers, future-focused education and the brightest minds in professional hair for three transformative days designed to elevate salon businesses, teams and leadership.

From business strategy and profitability to creativity, culture and the future of the salon landscape, the 2026 programme has been curated to give salon professionals the tools, insights and inspiration needed to thrive in an evolving industry.

And for salon owners looking to move beyond simply working in their business and start building a truly scalable, high-performing salon, one session is already generating serious excitement.

Returning to the Business Forum stage, Circle of Hair co-founders Sharlene Lee and Jessica Del Borrello are unpacking the numbers behind their success. In their 45 minute session, the duo will give attendees an exclusive look inside the business strategies, KPI philosophies and incentive structures that have helped transform their multi-award-winning salon into one of Australia’s most respected hair destinations.

Renowned for blending premium hair artistry with innovative business strategy, Sharlene and Jess have built Circle of Hair on a foundation of exceptional client experiences, strong team culture and commercial success. Now, they’re opening the doors to share the real strategies behind their growth.

“If you’re still running your business the same way you were five years ago, this is your wakeup call,” shares Sharlene. “I’m so excited to be presenting alongside Jess at the Business Forum this month. 

“No fluff, no gatekeeping, just real numbers. We’ll be sharing our commission structures, KPIs, bonus systems and the strategies that we’ve used to build an incredible high-performing team.”

No theory or guesswork – just practical, proven insights that salon owners can implement immediately.

For Sharlene, the importance of evolving salon business models has never been more relevant.

“I’m currently away, and have stepped away from the business for four weeks. Yet, the team are still hitting their numbers and achieving their KPIs. They’re reaching their targets week after week,” she explains.

“The reality is that business is harder than it’s ever been. Costs are up, wages are up and the old way of running a salon simply isn’t enough anymore. The Pro.Connect Business Forum couldn’t come at a better time.”

It’s this transparency that makes the Circle of Hair session one of the most anticipated moments of the 2026 programme for salon owners. Rather than simply discussing success, Sharlene and Jess will unpack the real systems, structures and strategies that have allowed them to create a business that continues to thrive (even when they step away).

“If you’re serious about growing your business, improving your profitability, and building a salon that doesn’t rely on you being there every single day, then this is the room you need to be in,” says Sharlene.

For Jess Del Borrello, the session is about sharing the practical tools that have created lasting impact inside Circle of Hair – particularly when it comes to understanding and leveraging KPIs.

“Sharlene and I are so excited to be back on stage at the L’Oréal Business Forum in August, sharing our KPI Philosophy and Incentive strategies that have helped us build the team culture we have today,” she explains.

“KPIs are such a huge subject for salon owners, salon managers and coordinators alike. I think it’s a really important subject that everyone wants to know more about. We’ve got 45 minutes with you to unpack as much as we can in that time.”

Beyond the numbers, the pair will also reveal the incentive programs that have played a key role in motivating their team, driving performance and creating a culture where success is shared.

“We’re also going to delve into our incentives programs. We have had a little surprise incentive that we’ve been running in the salon for the Pro.Connect Business Forum, that we’re going to unpack live on the day with our winners who will be in attendance.”

“It’s really special, and it’s something we haven’t done before. If you’re coming along, you are in for a treat!”

With workshops open to the entire industry in 2026, Pro.Connect Business Forum 2026 represents a rare opportunity for salon professionals at every stage of their journey to access the strategies, conversations and connections that can transform the way they do business.

Final tickets are now available. For salon owners ready to increase profitability, strengthen their teams and future-proof their business, you won’t want to miss Sharlene and Jess take the stage at the 2026 Pro.Connect Business Forum.

View the full Pro.Connect Business Forum 2026 details and grab your tickets, here.